With the expertise Heather Burright brings to facilitating in the virtual setting, you can put your top concerns about virtual trainings from last year to rest. It's 2022 and engagement doesn't have to be a struggle! With these tips, you can create the engaging virtual training you've been striving for.

I’m not a runner by nature. In fact, I only run because it helps me sleep better. And because I'm not a runner, sometimes I need a little extra motivation to lace up my running shoes. That's why I sign up for one or two 5ks each year. Those races give me something to work toward. And once I have a clear vision and goal for the race, I begin to schedule time for my practice runs and keep my activity levels up.

I knew I had an opportunity in this moment. I could react the way I wanted to react, brushing the statement off…or I could dig deeper to understand what was going on.

A storyboard gives you the chance to clearly see and communicate your vision for the training. It allows you to make “messy” progress and get early buy-in from project sponsors and subject matter experts.

You trained your staff. Yet, here you are responding to the same customer complaints because your staff aren’t serving them the way you need them to.