Use These Three Questions to Create Better Learning Experiences if You Want Better Outcomes

You trained your staff. Yet, here you are responding to the same customer complaints because your staff aren’t serving them the way you need them to.

You don’t have time to re-train every time a customer complains.

You’re tired of telling your staff what to do.

And you certainly don’t have time to step in and fix the problem every single week.

You need your staff to act in a specific way - consistently.

The good news?

You can create better outcomes. But to do so, you have to create better learning experiences.

Start by asking the right questions. Asking the right questions may be a super power. And it's incredibly important when identifying learning objectives for any staff development program or training.

Catherine Hebel, a learning and development leader at an international nonprofit agrees:

Three Questions to Ask at the Start of a Training Project

Asking the right questions to determine the behavior change is incredibly important. Watch this short video to hear the three questions I like to ask at the start of a training project.

Key Takeaways

1. Focus on the behavior - the action you want participants to take as a result of the learning experience.

   This is a useful approach for all training, but it is even more valuable for online learning. You see, your learners have little tolerance for lecture. And that little tolerance shrinks even more in the virtual classroom.

   So we have to make sure everything we TELL participants helps them DO something different.

2. Identify the behavior change - the difference between what they are doing now and what you need them to do.

3. Define success so you have a picture of what you are trying to achieve.

Next Steps

Are you ready to begin a project but aren’t sure where to start? Let’s chat. I’d be happy to help you brainstorm your starter questions and see if we might be a good fit to work together.