In my experience, many learning designers gloss over the audience's needs, which means you could end up with a training that seems amazing but doesn't result in real behavior change. And I don't know about you, but if I'm going to put in the effort, I want to see the results!

I knew I had an opportunity in this moment. I could react the way I wanted to react, brushing the statement off…or I could dig deeper to understand what was going on.

You want your staff to perform well. You have an amazing mission, and you need a fully functioning, high-performing team to make an impact. But sometimes, our teams just aren’t meeting expectations, and we need a quick and easy hack to get them back on track.